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Frequently Asked Questions

  • Iron Velvet is an artist-driven brand selling one-of-a-kind artworks, exclusive artist-designed products, and fine art prints. We partner with today’s most influential artists and galleries to offer regular releases of new things worth collecting. You can learn more about us here.

    What is Iron Velvet?

    Yes. When buying art online through Iron Velvet, you are supporting the careers of the artists who create those works. Iron Velvet collects a commission on each sale, but the artist and gallery receive the majority of the proceeds.

    Does the artist benefit when I buy artwork from Iron Velvet?

    Yes. Iron Velvet has an in-house expert who's available to answer any questions on the artwork we offer, from where the price of an artwork comes from, to what may have inspired the artwork's title, and everything in between. Just email ironvelvet.art@gmail.com or send us a message on Instagram.

    What does it mean when an artwork says “Add to Waitlist” or “Get in Touch”?

    Certificates of authenticity are not included with works purchased on Iron Velvet because the artworks come from galleries that work directly with the artists who made them, and therefore, their authenticity is not in question.

    Does the artwork that I buy come with a certificate of authenticity?

    Yes. For select brands and businesses, Iron Velvet provides consulting services to help them integrate contemporary art with their strategic priorities, including art acquisition, curation and collection building; artwork licensing and product development opportunities; artist partnerships; and more. Occasionally, we also collaborate with like-minded brands on special projects and events. Just email ironvelvet.art@gmail.com and we'll be in touch.

    I work for a business and am interested in partnering with Platform. Is there someone I can talk to?

  • Cancellation and Refund

    In principle, the purchase of works cannot be canceled, and if you cancel the purchase, you must pay an amount equal to 30% of the sales price. If you cancel the purchase due to unavoidable circumstances after delivery, you must pay a fee of 30% of the sales price and return shipping costs.

    Responsibility

    Buyers must check the information of the artwork they are purchasing before payment. The Iron Velvet is not a party to the sale and is not responsible for the information of the artwork registered by the individual seller. Please note that the purchase process is not protected when dealing directly with the seller or a third party without going through Iron Velvet.

  • Shipping

    We ship to many countries around the world (availability)

    Shipping times & costs

    We provide customized, instantaneous shipping quotes at checkout once you enter your shipping address. Unlike most products, the cost of shipping artwork and delivery lead time vary significantly depending on the distance it is being shipped, the specifics of the artwork itself and the level of shipping service offered.

     

    To provide the best possible experience for you, we require our gallery partners ship orders within 5 business days of your order confirmation. Unlike common carriers like FedEx, Fine Art Shippers provide a bespoke service and therefore may not be able to reach all gallery partners within 5 business days. We advise customers to anticipate longer lead times if they select art shipping.

    Shipping Options

    We enable you to select the type of shipping you’d like on a per-artwork basis because the cost of shipping art varies depending on the characteristics of each specific artwork and on the distance it must travel.

     

    We work with a seasoned expert in art shipping, Dietl International, to offer three levels of shipping at the best rates possible for fine art: FedEx Ground [with recipient's signature requested], FedEx Priority [with recipient's signature requested], and Fine Art Shipping. Fine Art Shipping is a high-touch option handled by experts who specialize in shipping only fine art. While we try to provide all three options for all works offered on Platform, in some cases, FedEx services or Fine Art Shipping may be unavailable. This may occur if FedEx or the Fine Art shipper does not deliver to your location, or if a work is too large, heavy or complicated to be shipped by FedEx.

     

    We require our gallery partners to pack works according to specific best practices to minimize the chances of damages in transit. However, damages are always a possibility in shipping any object, so we strongly recommend you insure artworks whenever they are being shipped.

    Please note that the option to choose local pickup is currently unavailable.

    Crating

    Artworks that are too large to ship by FedEx and/or artworks being shipped internationally by Fine Art Shipper may need to be packed in an art crate. The cost of the art crate will be included in the total cost of shipping, which will be quoted to you at checkout.

    Damages in Transit & Shipping Insurance

    Please note that Platform and its partners are not responsible for losses or damages that happen in transit. Therefore, Dietl International has partnered with Roanoke Insurance Group Inc., to offer you a coverage option for this purpose. The insurance offered at checkout on Platform is secured via Roanoke and provided under the policy issued to Rock-it-Cargo USA, LLC d/b/a Dietl International Services, policy number RIGCAR07210031, by Certain Underwriters at Lloyd’s MRS 457. All insurance coverage is subject to the full terms and conditions of the policy, which you can read here.

    To make the process simple for you, we offer several shipping options at checkout – some of which include the purchase of insurance on your artwork while it’s in transit to its destination.

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    In the event that you need to file a claim, please follow these steps:

    Email platformclaims@dietl.com, and include as many of the following items as possible in your email:

    • Your Name and Delivery Address

    • Order Number

    • Artist name/title (artwork information)

    • Shipping Method (delivered by FedEx or other?)

    • Date of delivery

    • Date damage discovered

    • Current location of the artwork (if not still at delivery address)

    • Nature of damage (please include description, approximate size & location)

    • Did the packing materials show signs of damage?  Please describe.

    • Have original packing materials been retained?  (Please keep until claim is resolved.)

    • Close-up photo(s) of the damage

    • Wider photos of the artwork as a whole to help understand position of damage, to help our team identify other potential issues or contributing factors

    • Photo(s) of the packing materials, including showing any damage to them (if present) 

    • Best way to contact customer (preferred email / phone #)

    ​

    Customers are advised to inspect their shipments immediately upon receipt and email platformclaims@dietl.com with prompt notice of any loss or damage within 5 days of delivery.  Dietl International will not be held responsible for any loss or damage if email notice of damage is not sent to Dietl within 10 days of delivery, or in the event the package is missing/not delivered, within 15 days of when the goods should have been delivered.

    Tracking Your Order

    If you choose to have your artwork shipped by FedEx, you will receive a tracking number as soon as it’s available. The tracking number will also be available on the Orders page of your Account. By default, the recipient's signature is always requested on FedEx shipments for Platform orders.

     

    If you choose to have your artwork shipped by Fine Art Shipper, there are no standard tracking numbers, but we will update you when your work has been shipped and when it has been delivered. These updates will also be available on the Orders page of your Account. In addition, you should also expect to hear from the art shipper directly either by phone or email, so they can schedule a specific delivery date.

    Changing the Delivery Address

    Artworks that are too large to ship by FedEx and/or artworks being shipped internationally by Fine Art Shipper may need to be packed in an art crate. The cost of the art crate will be included in the total cost of shipping, which will be quoted to you at checkout.

    Taxes and Duties

    For orders shipping within the United States, we charge applicable state sales taxes at checkout.

     

    For orders shipping internationally, orders are Delivered Duties Unpaid (DDU). We do not charge you for import duties and applicable taxes; instead, your shipping carrier will forward the invoice for those charges to you separately. Duties and taxes cannot be recovered if a work is returned to Platform.

  • Do works on Iron Velvet come framed?

    Some works on Platform come framed, while others do not. If a work is sold framed, we will show the frame in the images of the artwork, and we will specify it is framed in the artwork details.

  • Payment methods

    Platform accepts Credit / Debit cards (Visa, MasterCard, American Express, Discover, JCB), Paypal and Google Pay. We also offer an option to pay over time with our partner Klarna.

    Accepted Currencies

    Platform currently only accepts payments in USD ($).

    Site credit

    Site Credit can be used for any and all future orders for buying art online on Platform. Site Credit will be automatically deducted at checkout.

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